Q: Shipping
All around the world (priority recorded airmail delivery). Shipping price is calculated for each destination by weight. Approximately 2 week delivery time depending upon availability and destination (within EU approx. 7-10 days).
Please allow adequate shipping time during the holiday season.

PLEASE NOTE:

On your final invoice receipt postage IS NOT included in the "GRAND TOTAL" as postage costs depends on the weight of the package and final destination. Please contact us if you wish to know postage costs to your country.

Q. Placing orders
Orders can be placed either on line, by post, fax 0043 5334 8974 or telephone 0043 5334 8974.

Q. Payment
We accept Visa, Master Card and EU-Standardüberweisung = Inlandsüberweisung and cheque's in Euros from European members.

Credit card details can be sent online with (SSL), faxed (0043-5334-8974) or personally by telephone (0043-5334-8974) please keep in mind the time difference. Austria's time zone is +1 hour GMT.

Q. Paying by Euro cheque's
If you are sending an order by post and paying with a cheque in Euros please contact us first to find out the correct amount to be sent.

Q. Security
Traditionland has a secure online ordering service (SSL) the latest data encrypt technology to ensure that your credit card and other personal information is keep private and secure.

Q. Privacy statement
We protect and respect your private information. In no way do we loan, sell or give customers names and email addresses to any third parties.

Q. Use of online shop
If questions arise as to usage of Traditionland's online shop please email info@traditionland.com

Q: Customer satisfaction
Customer satisfaction is our highest priority and will endeavour to answer your emails the same day or day following.

Q: Confirmation of orders
All orders are confirmed within 24 hours. Some items may have to be specially ordered with the Giesswein head office. You will be notified by email if item is not available.

Q: Product care
Do as the Austrians do, air your garments in the fresh air and consult the garments label for extra care. Also please see "Wash + Care"

Q: Catalogs
Traditionland does not carry any catalogs but will do our best to assist you finding your desired product.